At LeadSift we are building a Sales Intelligence platform to mine intent from the public web to help B2B organizations identify and reach their best prospects at the right time.

We’re looking for a Customer Success Manager who will be responsible for the whole lifecycle of our customers: On-Boarding, Training, Support, Payment collection, gathering product feedback, getting testimonials and case studies. You will have a lot of freedom in terms of processes you want to use and implement and will work directly with the sales and product teams.

You’ll be part of a strong, hard working team in a start-up environment, and learn hands-on about our industry and our customers. We love people who can set their own direction and are self-motivated, work hard and are passionate about what they create.

LeadSift is backed by some of the most prominent venture investors including OMERS Ventures, Salesforce, Innovacorp and a stellar group of angel investors.

Full Time / Halifax, NS / Starting Immediately



  • Be the primary point of contact with customers
  • On-Boarding and training of new customers
  • Proactive follow up to ensure they are getting good quality data and sharing best practices, guidance
  • Ongoing Customer support
  • Gathering feedback and communicating with the product team
  • Customer Marketing: Collecting Case Studies, Testimonials, Referrals etc
  • Accounts Receivable
  • Coming up with and implementing processes to streamline the support tasks


Must Have Skills

  • Excellent communication skills
  • Talk to customers with empathy and articulate complicated instructions in a clear and comprehensible way
  • Persistence – never give up on a customer that you think you can help
  • Understanding of the basic concepts of B2B SaaS business – business models, sales cycle
  • Knowledge of Customer Relationship Management (CRM)
  • Bonus: prior knowledge of working in a software/startup company



  • Experience the lifecycle of a software startup end to end
  • Start-up culture = being able to get your hands dirty with many things at once
  • Full health benefits from day one, parking/bus pass.
  • Bi-Weekly team lunches, Daily Ping-Pong/Foosball games
  • We take the last week of the year off
  • Equity Options

Send your resumes at [email protected]. Along with your application, please include references to any projects you are/have been involved with.