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We’re Hiring – Customer Success Manager

We’re Hiring – Customer Success Manager

At LeadSift – we are building a Sales Intelligence Platform to predict Buying Intent from mining Public Web documents, to help B2B organizations Identify and Reach their best Prospects at the Right Time. Over 100 of the leading B2B SaaS companies use LeadSift to help optimize Ad Spend, Marketing Nurture Campaigns, and Sales Outreach.

We are looking for a Customer Success Manager, to help our new and existing customers have the best onboarding experience and guide them to be successful with our data. You will also be responsible for the full customer lifecycle. To be successful in this role, you need to have experience with sales and marketing operations and processes, have attention to detail, great problem-solving abilities as you try to find the ideal solutions for our customers’ sales and marketing needs.

You’ll be part of a strong, hard-working team in a startup environment, and learn hands-on about our industry and our customers. We love people who can set their own direction and are self-motivated, work hard, and are passionate about what they create. See Level 5 team-mate

LeadSift is backed by some of the most prominent venture investors including OMERS Ventures, Salesforce Ventures, Innovacorp, East Valley Ventures, and a stellar group of angel investors.

Full-Time / Halifax, NS / Starting Immediately

Responsibilities

  • Manage the full life cycle of customers – understanding their requirements, pain points, onboarding, customizing their data, ensuring deliverables are met
  • Work closely with the sales team and product team to communicate requirements, and gather feedback
  • Manage customer payments
  • Own the customer pipeline – track metrics, create dashboards etc

Skills

  • 2+ years of sales or customer success experience at a SAAS.
  • Must have knowledge of Marketing Automation systems, Salesforce, and sales and marketing pipelines and workflows.
  • Attention to detail is a MUST
  • Scrappy, Passionate, and Entrepreneurial mindset and you love to get things done.
  • Articulate storyteller, must be able to both speak and write with passion and clarity

Benefits

  • Start-up culture = being able to get your hands dirty with many things at once
  • Full health benefits from day one
  • 15-days vacation + statutory/federal holidays + we also take the last week of the year off
  • Regular team lunches
  • Equity Options

Send your resume to [email protected]. Along with your application, please include references to any open source contributions you’ve made or examples of side projects (i.e. Github, HackerNews, your own website).

The Refreshed LeadSift: Our New User Interface

The Refreshed LeadSift: Our New User Interface

94% of the factors that affect a user’s 1st impression of your product are design-related (Intertechnic). So we decided it was time for a refreshed, recharged user interface (UI). As LeadSift, our customers, and the industry each grows, new and innovative features make their way up the priority list. Our customers come first, always, so we’re adapting as their needs evolve.

To be able to advance with the innovation curve, we redesigned our new UI to be adaptable for new features. The new and improved LeadSift UI is faster, more intuitive, and incorporates added tools like the ability to do market research without leaving the platform. It’s built for growth so that we can expand and add more features based on what our customers need. 

What’s New

The major changes in the update are features and upgrades built around improving the user’s experience. The basics like faster loading speeds and a more intuitive, easy-to-use layout ensure that users can spend time building campaigns and getting the right leads and less time searching for them. 

The easy-to-use, faster version of LeadSift means the leads you get are the right people at the right time and match the target persona you’re looking for. This also means it’s easier to determine which leads are looking for you as much as you’re looking for them. Find the exact contacts that are showing intent to buy including their intent signals and enriched with the technologies they already use.

Company search means you can do market research without leaving the platform. Search for new opportunities, competitors, triggers, and more in the same space you’re building your campaigns. It’s never been easier to find a company in our database and now you can see their employees and intent signals from the last 30 days.

What’s Next

The most exciting part of this release is what it means for the future. The refreshed version of LeadSift gives us space to build onto it. It opens doors for more integrations into the platforms you use most for CRM and Marketing Automation. It means more sources and triggers to come. It will allow us to offer interactive, shareable reports on your LeadSift leads, meaning an easier way to find ROI and measure results. Finally, it means we can add actionable insights and metrics for each of your campaigns so you can adapt your strategy and campaigns for what works.

Who We Are

LeadSift is a contact-level intent data platform for leading B2B technologies companies helping them identify in-market customers and engage with them with relevant messaging. Moving beyond targeting by static profile elements like title or company size, we show you who is engaging with competitors, keywords, and events in a dynamic way that is relevant and actionable.

Book a call with our team to see the platform in action and how it can find you relevant leads.

LeadSift Partners with MetaData.io to Help B2B Marketers Run ABM Campaigns Without IP Matching

LeadSift, a B2B Intent Data organization announces a strategic partnership with MetaData.io, the AI-fueled marketing operations platform featuring new ways to help B2B Marketers run digital campaigns without depending on IP Matching.

With less than 5% of your audience actively searching for your services or products during various phases of the buying cycle, it is essential for B2B Marketers to concentrate their intent on in-market buyers. LeadSift’s Intent Data stream helps B2B Marketers Identify Contacts and Accounts indicating intent signals by mining publicly accessible web sources.

“Knowing which Contacts and Accounts to engage with – based on Intent signals, is a massive advantage for B2B Marketers. To truly operationalize intent data, marketers need to reach buyers across multiple digital channels with personalized content as they go through the buying journey” – Tukan Das, CEO of LeadSift

The continuous new trend of working from home has represented an intriguing challenge for Digital Marketers that depend on technology advances mapping IP addresses from anonymous internet users to their businesses, but home IP addresses do not map to their corporate online profiles. This is making it more difficult to accurately execute on ABM campaigns, which is a top priority for B2B Marketers.

With LeadSift’s public web signals – advertisers and marketers are now able to prioritize their pipeline, and automatically contact them utilizing Metadata’s autonomous demand generation platform, all without depending on matching IP addresses.

“Utilizing plan signals from LeadSift, Metadata clients can now laser-focus on the purchasers from their objective record records utilizing identifiers like email address, which is a substantially more successful approach to target B2B experts as they telecommute all the more much of the time,” said Gil Allouche, CEO Metadata.io.

More About LeadSift

LeadSift is the most actionable B2B intent data provider on the market. Helping organizations identify and prioritize the prospects and accounts they should be targeting, relying on data from millions of Unstructured Public Web Documents to identify when prospects are showing an increased interest in competitors and relevant topics. The end output is a contact enriched with corporate details, contact information, and information on what they have been researching. Over 100 of the leading B2B SaaS, including Brainshark, Tipalti, Rubrik, Ceridian, InsightSquared use LeadSift to help optimize ad spend, marketing nurture campaigns, and sales outreach.

More About MetaData.io

Metadata is the autonomous demand platform that optimizes your social and digital ad spend to help you quickly create more quality demand and pipeline from your target accounts. Our patented AI and machine learning platform analyzes historical CRM data to identify who should be seeing your ads, then our multivariate testing engine tests hundreds of variations and optimizes to what delivers the best results most efficiently. The result? Quality pipeline from target accounts generated quickly.

See how utilizing intent data can boost your sales strategy by reading LeadSift’s latest eBook entitled, Real Life Intent Data Success Stories.

If you need help decreasing your costs per lead, you can check out our free account insights.

Introducing A Smarter Dashboard For Identifying The ROI of Social Media

This is an update I’ve been waiting for. It’s always been a challenge to quantify the actual value of a social lead and track their value over time like in a traditional sales model. This latest update, provides LeadSift clients with exactly that! Today we’re excited to share with you one of the latest things we’ve been working on at LeadSift: the launch of an ROI driven dashboard. LeadSift now delivers clients with insights and information that will help them better understand their sales funnel and track the value of their social leads. Let’s dive in so you can see exactly what I’m talking about:

Accessing the LeadSift Dashboard
For those of you who have already accessed the analytics section, some of this is just a refresher. For anyone who is responsible for delivering success metrics for their campaigns, this is going to be very helpful. To start, you simply click “Analytics” in the top corner of the LeadSift platform. LeadSift Analytics Platform

Once you’ve clicked “Analytics” you will be taken to the dashboard where all the magic begins.

Monitor Social Leads In Your Pipeline
As a tool that is committed to delivering businesses and brands with relevant social leads, we now arm you with the ability to assign and track the dollar value of leads through the entire engagement cycle. You can assign the value of a lead, track their progress through the funnel and assign value to the various types of engagement you may have. To see how many leads have come through the LeadSift platform, select the appropriate date range and you’ll see the analytics graph: LeadSift Platform | Dashboard | Lead Identification

The dashboard will highlight how many posts were scanned by LeadSift to identify the total number of social leads in your pipeline. What gets me most excited, is the opportunity index. The opportunity index is the total value of all the leads that are in the pipeline times the value of a converted social lead. For example, if you’re selling a product worth $100 and there are 1,000 leads in the pipeline; the total value of the opportunities delivered by LeadSift is $100,000. In the example above, the total value of the leads delivered by LeadSift was $115,370 – That’s the potential ROI.

Track The Value Of The Social Leads In Your Pipeline
We recognize that every business and brand will value social leads differently. Thus, when we created the opportunity index we wanted to ensure that you had the ability to customize the value based on your situation. To identify the value of your actual lead, you simply click “edit” at the bottom of the dashboard: LeadSift | Sales Funnel | Lead Identification Once here, it’s time for you to identify the base value of a social lead. Ask yourself how much is the Customer Life Time Value (CLTV) if you sold one of your product or service to one of the prospects. That value is what you would then place in the “Base lead value” section. Social leads deliver these potential customers to your sales pipeline. You can assign the probability of closing the deal on social by assigning values based on interactions (demo, pitch, proposal submission etc.) with them; that is how a Sales pipeline is built. Using this logic, identify the close rate probability based on each social engagement, as each interaction would be helping move that user further into your sales funnel. LeadSift Edit Screen The value of the leads you’ve interacted with are then calculated based on these figures and delivered back to the main dashboard: LeadSift Funnel
Understand Who & What Is In Your Sales Pipeline
Finally, we’ve given you the ability to see the social leads that are most likely to convert and the demographics for the leads we’ve delivered. This can help you drill down and identify which leads require some serious attention while the demographics provide insight that can guide a series of marketing and communications decisions.

LeadSift | Demographic Insights | Lead Software Understand The Success Of Your Efforts

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The new LeadSift dashboard also highlights key insights around how your audience is interacting with your content. It tracks the levels of engagement, the click through rates on your content and even tracks your average response time. The combination of these insights give you clear indicators of what areas you need to improve in your social media efforts and arm you with the knowledge to deliver richer content and better customer service.

For the first time, you can now attribute a value to social leads and truly track the ROI of social media. We’re always working hard to create new features that will help you drive real results through social media. We’re continuing to evolve and develop LeadSift and would love to hear what you want in the future.

Sign up for a 7-day trial today!

Apartment Hunting is About To Change Forever

Finding an apartment has always been a headache.

The nightmares of trying to find the perfect apartment have put a bad taste in the mouth of millions around the world. And while the Internet makes it easier to find listings of potential apartments and rentals, it also introduces new complications.

It’s easier than ever to lose track of a negotiation and only takes a blink of an eye to miss an important email about a showing. Technology and social media has changed the way we sell, buy and find apartments and rentals. Yet, the impact of technology has primarily been a passive approach where renters reap all the benefits.

We’re excited to announce that we are making it better for both sides of the coin. Through a pilot project with Killam Properties, renting apartments in Atlantic Canada is never going to be the same as they’ve already started using LeadSift to give renters relevant and timely information upon demand in real-time.

Instead of spending hours and hours looking for pictures and reviews on rentals, Killam Properties has stepped up as a leader in social selling. Since using LeadSift, Killam Properties has already started to engage with potential leads on Twitter where users have expressed things like: “I’m moving to Halifax and need an Apartment ASAP!” or “I’m finally moving out of my parent’s basement. Time to go apartment hunting!”

Real Estate is one of the many industries that are prime for disruption due to social selling. We’re constantly optimizing and improving our LeadScore to deliver only the most relevant and timely engagement opportunities. As we continue to develop our algorithm, we will continue to help businesses unlock the true revenue driving power of social media. So no more sweating about looking for an apartment, just Tweet out your need and one of Atlantic Canada’s largest property management companies will personally reach out to help you!

Cossette East Announces Partnership with LeadSift

Cossette East announced today that is has partnered with LeadSift to help its clients cut through the noise of social media. The international agency’s Atlantic Canadian office is among the first to capitalize on LeadSift’s capabilities.

LeadSift cuts through the noise of social media to find relevant, timely and actionable opportunities for targeted engagement with customers and prospects. LeadSift strives to go beyond the standard keyword search found on Twitter to truly understand who’s looking for the products or services that you offer. The delivery of timely and relevant business opportunities can drive meaningful results ranging from brand advocacy, stronger customer engagement and an increase in sales.

“Our platform sifts through conversations happening online 365 days a year, 24 hours a day. We analyze organic conversations with our LeadScore and filter out the noise to deliver only the best,” explains Tukan Das, CEO of LeadSift. “The number of opportunities that exist on social media is extensive; agencies and brands alike need to be efficient in cutting through the noise and finding true value. The LeadSift platform helps them do just that.”

“It’s always been a priority for us to drive real results for our clients using new media channels” said Bill Murphy (President of Cossette East). “Whether it’s through brand campaigns or platforms like LeadSift, we’re focused on providing our clients with solutions that will help them achieve success. LeadSift provides us with a portal that gives us a closer look at what consumers are saying and an opportunity to drive real results for our clients”

About LeadSift. LeadSift strives to bring brands closer to their customers. Our technology sifts though massive amounts of social data so brands can easily identify customers and engage with them within context. We’ve scanned and analyzed millions of conversations online to develop an algorithm that indicates relevance and purchase intent within social posts. Social media shouldn’t be overwhelming, instead, it should connect brands with customers to drive trust and value, and we’re here to make sure of it.

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